24/7 Enterprise Support & Incident Escalation NOC
Support & Operations Portal.
Continuous SRE Monitoring & Rapid Resolution.
Every Enhance Tech Solutions data pipeline is backed by 24/7 automated telemetry and our on-call data site reliability engineers (SREs). Submit an incident ticket or review real-time cluster health.
All Ingestion Clusters Operational
Multi-Region Proxy Gateway • AWS us-east-1 & eu-central-1
99.98% CURRENT UPTIME
Direct Support Channels
NOC Escalation Desk
support@enhancetechsolutions.com
Monitored 24/7 by on-call engineers with automatic pager duty escalation.
Dedicated Client Slack / Teams
#ets-client-shared-bridge
Direct real-time shared channel for Enterprise Scale and Dedicated SLA tiers.
Self-Service Technical Docs
Response Commitments
Enterprise Incident Response & Resolution SLAs
Contractually guaranteed turnaround times according to verified incident severity.
| Severity Tier | Initial Response SLA | Target Resolution SLA | Scope Criteria |
|---|---|---|---|
| P1 - Critical Blocker | < 15 Minutes | < 2 Hours | Complete ingestion pipeline outage, total API downtime, or active credential blocks. |
| P2 - Major Degradation | < 1 Hour | < 6 Hours | Target DOM selector shifts, partial rate limiting, or webhook delivery latency > 2s. |
| P3 - Standard Request | < 4 Hours | < 24 Hours | New field additions, schema adjustments, schedule modifications, or general queries. |
| P4 - Low / Consultation | < 8 Hours | Standard SLA | Documentation questions, billing updates, or general performance reviews. |
Need to Upgrade Your Ingestion SLA Tier?
Upgrade to our Dedicated Enterprise SLA tier for 15-minute response times, custom shared Slack bridges, and full-time dedicated scraper engineers.